General Terms and Conditions of Sale

Annex 1: Part A - Standard Information Form for Package Travel Contracts Where Hyperlinks Can Be Used

By clicking on the hyperlink, travelers will receive the following information:

Essential Rights Under Directive (EU) 2015/2302 as transposed into the French Tourism Code.

Travelers will receive all essential information about the package before concluding the package travel contract.

The organizer and the retailer are responsible for the proper performance of all the travel services included in the contract.   

Travelers will be given an emergency telephone number or details of a contact point where they can get in touch with the organizer or the retailer.

Travelers may transfer the package to another person, upon reasonable notice and possibly subject to additional costs.

The price of the package may only be increased if specific costs increase (for example, fuel prices) and if this possibility has been explicitly provided for in the contract, and in any case, the price may not be changed less than 20 days before the start of the package.

If the price increase exceeds 8% of the package price, the traveler may terminate the contract. If the organizer reserves the right to a price increase, the traveler is entitled to a price reduction if there is a decrease in the corresponding costs.

If any of the essential elements of the package, other than the price, are changed significantly, travelers may terminate the contract without paying a termination fee and receive a full refund of the payments they have made. If the professional responsible for the package cancels the package before the start of the package, travelers are entitled to a refund and compensation, where appropriate.  

Travelers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for example, if there are serious safety problems at the destination that may affect the package.

In addition, at any time before the start of the package, travelers may terminate the contract by paying an appropriate and justifiable termination fee. 

If, after the start of the package, important elements of the package cannot be provided as planned, other appropriate services must be offered to travelers, without additional cost.

Travelers may terminate the contract without paying a termination fee, if the services are not performed in accordance with the contract and this significantly disrupts the performance of the package, and if the organizer does not remedy the problem.          

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or improper performance of the travel services.

The organizer or retailer must provide assistance if the traveler is in difficulty.

If the organizer or the retailer become insolvent, the amounts paid will be refunded. If the organizer or the retailer become insolvent after the start of the package and if transport is included in the package, the repatriation of travelers is guaranteed. PARISCityVISION has taken out insolvency protection with APST. Travelers may contact this entity (APST 15 avenue Carnot, 75017 PARIS, 01 44 09 25 35, info@apst.travel) if services are denied as a result of the insolvency of PARISCityVISION.

Directive (UE) 2015/2302 transposed into French law: 

https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A51841699A8FB7B4B5EB08A2.tplgfr21s_1?idArticle=LEGIARTI000036242695&cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701

 

Annex 1: Part D - Standard Information Form for Contracts Relating to Travel Services Referred to in Point 2 of Section I of Article L. 211-1 of the French Tourism Code, Excluding Those Referred to in Points 1 and 2 of Section I as well as of Section II of Article L. 211-7 of the Same Code

 

If you purchase this travel service, you will benefit from the rights granted by the French Tourism Code. The organizer and the retailer will be fully responsible for the proper performance of the travel service.

In addition, as required by law, PARISCityVISION and the organizer have protection to refund your payments if they become insolvent.

For more information on your rights, see [the French Tourism Code].                            

 

By clicking on the hyperlink, travelers will receive the following information: Essential rights provided by the French Tourism Code

Travelers will receive all essential information about the travel service before concluding the travel contract.  

The service provider and the retailer are responsible for the proper performance of the travel service. 

Travelers will be given an emergency telephone number or the details of a contact point where they can contact the service provider or the retailer.  

Travelers may transfer their travel service to another person, upon reasonable notice and possibly subject to additional charges.

The price of the travel service may only be increased if specific costs increase and if this possibility has been explicitly provided for in the contract, and in any case, the price may not be changed less than 20 days before the start of the trip. If the price increase exceeds 8% of the price of the travel service, the traveler may terminate the contract. If the service provider reserves the right to a price increase, the traveler is entitled to a price reduction if there is a decrease in the corresponding costs. 

If any of the essential elements of the contract, other than the price, change significantly, travelers may terminate the contract without paying a termination fee and receive a full refund of the payments they have made. If the professional responsible for the service cancels the service before the start of the service, travelers are entitled to a refund and compensation, where appropriate.     

Travelers may terminate the contract without paying any termination fee before the start of the service in the event of exceptional circumstances, for example, if there are serious safety problems at the destination that may affect the trip.

In addition, travelers may terminate the contract at any time before the start of the trip, by paying an appropriate and justifiable termination fee. 

If, after the start of the trip, important elements of the trip cannot be provided as planned, other appropriate services must be offered to travelers, without additional cost.

Travelers may terminate the contract without paying a termination fee, if the services are not performed in accordance with the contract and this significantly disrupts the performance of the trip, and if the service provider does not remedy the problem.       

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or improper performance of the travel service. 

The service provider or retailer must provide assistance if the traveler is in difficulty.

If the service provider or the retailer become insolvent, the amounts paid will be refunded. PARISCityVISION has taken out insolvency protection with APST.

Travelers may contact this organization if services are denied as a result of the insolvency PARISCityVISION.    

[Website where you can view the French Tourism Code.]   

 

PARISCityVISION

GENERAL TERMS AND CONDITIONS OF SALE (B2C) from December 21st, 2023

Preambule

The General Terms and Conditions of Sale (hereinafter « TCS ») are available to Customer (hereinafter « Customer ») by the company CityVision, a société par actions simplifiée, having its registered office at 194, Rue de Rivoli 75001 Paris, registered with the Paris Trade & Companies Register under No. 421 197 005 (hereinafter the “PARIS CITY VISION”).

Its intra-community VAT No. is: FR60421197005. 

PARIS CITY VISION can be contacted by email at the following address: booking@pariscityvision.com or by telephone at the following number: +33 (0)1 44 55 60 00. 

The director of the publication is: Karl GREMILLET.

The Website is hosted by ANIL INFORMATION SYSTEMS, with a capital of EUR 38,868, registered with the Créteil Trade & Companies Register under No. _ B 500 139 274, having its registered office at 21 Square Saint-Charles - 75012 Paris. Its telephone number is: +33 (0)1 75 43 22 22

PARIS CITY VISION is registered with the Atout France register under No. IM075120024.

It benefits from a financial guarantee with the APST (15, avenue Carnot, 75017 Paris).

PARIS CITY VISION has taken out third-party insurance with MMA IARD SA, situated at 14 boulevard Marie et Alexandre Oyon - 72030 Le Mans Cedex 9.

PARIS CITY VISION proposes tourist services, in particular excursions, trips, visits, leisure activities and dining and cultural discovery activities, directly or indirectly via affiliated websites (hereinafter the “Services”). 

These TCS govern the contractual relations (hereinafter the “Agreement”) between PARIS CITY VISION and the Customer (hereinafter jointly referred to as the “Parties” and individually the “Party”).

The TCS are systematically communicated to each Customer before entering into an Agreement. Consequently, placing an order for Services (hereinafter the “Order”) implies the Customer’s full and unconditional adherence to said TCS, to the exclusion of all other documents.

The terms and conditions of all of PARIS CITY VISION’s services comply with the requirements of Law No. 92-645 of 13 July 1992 which specifies the conditions for performing activities related to the organization and sale of tours, travel packages and activities which are governed by Articles R. 211-5 to R. 211-13 of the French Tourism Code.

The Services proposed by PARIS CITY VISION are intended for consumers in accordance with the definitions set forth in the French Consumer Code.

It is specified that in accordance with Article L. 221-28-12° of the Consumer Code, the right of withdrawal does not apply to the Services provided by PARIS CITY VISION. 

Article 1 – Booking

All tours and excursions must be booked in advance, including Multiple-Stop Bus Passes (Tootbus, Big Bus).

Booking any of our services implies the acceptance of these General Terms and Conditions of Sale.

Bookings will only be considered to be effective upon the customer’s receipt of the voucher and the confirmation of the booking sent by pariscityvision.com or by its affiliated websites.

Tours and excursions can be booked via:

The booking center (by telephone or by sending an email):

Booking requests can be made on:

• our website at https://www.pariscityvision.com
• by email at booking@pariscityvision.com
• by telephone at 01 44 55 60 00.

Booking requests must specify:

• the tour code and tour name
• the date, the time and language of the desired tour
• the number of participants (adults, children and infants)
• the last names, first names and dates of birth of all customers
• the complete pick-up address for Premium Tours or tours which include a pick-up location
• as well as the telephone numbers and email addresses of all customers, so that the customers can be reached in case of emergency. 

Agencies and points of departure/sales:

Booking can also be done directly through our agencies (see Article 15: Our agencies and points of departure/sales).
The data collected from customers is the same data which must be provided when using our booking center.

Booking with pick-up at the place of residence:

For bookings which include pick-up at the place of residence, information about the customer’s accommodation address and telephone numbers must be sent by email to booking@pariscityvision.com no later than 48 hours before the date of the tour.

For bookings made less than 48 hours before the tour date, please contact the call center at 01 44 55 60 00. 

If this mandatory pick-up information is not provided, pick-up will be done by our agency located in Pyramides (see Article 15: Our agencies and points of departure/sales).

No refund will be provided.

Pick-ups can only be made within the city of Paris (postal code 75XXX). 

Article 2 – Cancellation and modification policies

• For bookings made via the website:

All cancellation or modification requests must be sent to Pariscityvision.com via the contact page (Private person/My question concerns a booking made on the Pariscityvision.com/I would like to cancel my booking for a bus tour/minibus tour). Please specify the booking number, your name and the tour date.

We will process this request as soon as possible.

For all other bookings:

Cancellations of tours or excursions must be sent by email to booking@pariscityvision.com

Cancellations will not be accepted via telephone.

Cancellation and modification fees will be calculated as of the date of receipt of the email and according to the following table: 
                                                                                                                                                                                               

	Cancellation and modification fees
All tours (except for the tours below)	Until 24 hours              (Paris local time):              Free of charge			No shows:              100% of the tour price
Tickets only (Hop on Hop off, BBP, BB1)	Non-cancellable, Non-refundable
Lunchs, Eiffel Tower dinners (PF, TEADJ, TEA3DJ, DEC, DECM, DECMC)	Until 7 days (Paris local time) Free of charge		From 6 days to D-Day (Paris local time) 100% of the tour price
Group excursions              (associations, employee committees, companies, etc.)	Until 31 days              (Paris local time)                Free of charge	From 30 days to 16 days              (Paris local time)                50 % of the tour price			From 15 days to D-Day     (Paris local time)                100% of the tour price
Multiple-day excursions, including hotel services (PM2, ML2, NBC3)	Until 15 days               (Paris local time)  Free of charge	From 14 to 4 days              (Paris local time) 50 % of the tour price			From 3 days to D-Day       (Paris local time)  100 % of the tour price
Paris Seine - La Marina festive dinners              (DC21, RNAD,DC13D, DCD18D, DC21D)	Until 5 days              (Paris local time)                        Free of charge	Until 4 days              (Paris local time)                            50% of the tour price			From 3 days to D-Day              (Paris local time)                 100% of the tour price

PARIS CITY VISION reserves the right to cancel or change certain tours without notice if this is necessary to insure the comfort or safety of passengers, in particular in the event of force majeure, strikes, natural disasters, cultural events, administrative decisions or unexpected closures. Force majeure refers to any event outside the control of the affected party, of an unpredictable, irresistible and insurmountable nature, which prevents PARIS CITY VISION from performing all or part of its obligations under this contract.

If PARIS CITY VISION cancels a tour, customers may request a refund of their tickets or of any packages they have booked.

Regarding Paris Seine - La Marina, being that cruises are subject to the rules of navigation, the service company reserves the right to determine whether or not rivers are navigable. Cruises may be canceled or modified at any time, beginning from the date of their booking, including on the day scheduled for departure, in accordance with the above-mentioned rules, or in the event of poor weather which may endanger the safety of the passengers on these cruises.

Within the limits provided by governing law, in case of cancelation of a cruise due to force majeure (such as floods, prohibitions on navigation by the authorities, etc.) a discount of 15% of the total amount, excluding options, will be applied.

The organizer or agency may cancel the trip if the minimum number of participants has not been registered:

• Twenty days before the departure date, for trips of more than 6 days
• Seven days before the departure date, for trips of 2 to 6 days.
• Forty-eight hours before the departure date, for 2-day trips.

Within the limits provided by governing law, the travelers will then be reimbursed for all the sums they have paid, but will not be entitled to compensation.                                                                                                                                                                                                

Article 3 – Prices

The prices include all the services indicated in the description of each tour or service.

The prices mentioned are quoted per person and in euros unless otherwise specified.

These prices include VAT.

The prices mentioned on this website are only valid for bookings made directly online, on the website.

The promotions displayed on the website are valid only on the website and may not be claimed on another sales channel. These prices have certain features, including dates that will be mentioned.

Article 4 – Children’s rates

Children’s rates are valid from ages 3 to 11 inclusive, unless otherwise specified in the descriptions of the individual products. In some cases, the age may vary. For more information, please refer to the details of the tour as specified on the website.

For example, for Disneyland Paris ®, children’s rates are valid from ages 3 to 11 inclusive.

Children under 3 years of age inclusive (infants) are free. However, booking is necessary in order to guarantee the availability of a child’s seat, which is mandatory according to French regulations. Infants cannot ride on their parents’ laps in minibuses. Meals are not included and an extra charge must be paid on location.

Article 5 – Operations and departure time  

• For excursions departing from our agencies and departure point :

Customers must check in between 30 minutes and 20 minutes before departure time for all tours and activities departing from our agencies (see Article 15: Our agencies and points of departure/sales).

Boarding will close 10 minutes before departure time.  

• Premium excursions in shared or private minibuses:

Customers who are staying in a private apartment must arrive in the hotel lobby or at the main entrance of the building at least 15 minutes before departure.

• For on-site departure tours:

Customers must arrive on site at least 15 minutes in advance. 

• For Paris Seine - La Marina services:

Customers must arrive at least 15 minutes before the boat’s departure time.

We cannot under any circumstances be held responsible for delays caused by an event outside the control of our company, traffic irregularities, strikes, demonstrations, unexpectedly closed establishments or weather warnings.

For operational management reasons, we need to know the local contact details of passengers (mobile phone number, email address and hotel location). This information must be specified at the time of booking (see Article 1).

According to our Privacy Policy, PARIS CITY VISION undertakes not to use this information for commercial purposes.

Article 6 – Payment terms

Payment must be made, in full and by one of the available payment methods, at the time of booking.

Article 7 – Transfer of the contract

In accordance with Article L. 211-11 of the French Tourism Code, you may transfer this contract, provided that it has not been implemented and up to seven days before departure, by notifying the agency within a reasonable time of your wish to transfer the contract to a person who fulfills the same conditions as you do. You and the recipient of the transfer remain jointly and severally liable for the payment of the balance of the contract and of the transfer costs, which we will inform you of.

Article 8 - Dress code for evening excursions

Elegant business casual attire is required for evening shows, including the Moulin Rouge, dinner at the Eiffel Tower and the dinner cruise. For men, jackets and dress shoes are appreciated. No shorts, jeans, sports shoes or beach shoes such as “flip-flops.”

Article 9 - Customers with reduced mobility

Only certain excursions are equipped to accommodate customers with reduced mobility. It is strongly recommended to always check at the time of booking whether the tour actually offers the option for customers with reduced mobility.

Customers with reduced mobility must be accompanied by an able-bodied person. Guides, escorts and bus drivers are not authorized to assist customers with reduced mobility. 

In order for us to offer the best possible service, it is essential for customers to inform PARIS CITY VISION when booking equipment for people with reduced mobility. Otherwise, the passenger may be refused access and returned at his/her own expense.

If there is no suitable means of transport, the customer must be able to board independently, with the assistance of another person.

At the time of booking, information about the type of equipment used must be provided to the PARIS CITY VISION booking service (please specify the dimensions of the wheelchair, whether it is electric or mechanical and if it can be folded), so that we can offer the most suitable service.

Non-folding wheelchairs will not be accepted on board.

Similarly, guide dogs will only be accepted if PARIS CITY VISION is informed at the time of booking and if a guide dog card is presented.

Article 10 – Liability

Within the limits provided by governing law, PARIS CITY VISION cannot be held liable for failure to perform the Agreement in the event of force majeure, as defined in Article 1218 of the French Civil Code and French case law, or in the event of damage caused by a third party outside its control or due to improper or non-compliant use of the Services by the Customer, in breach of PARIS CITY VISION’s instructions.

Within the limits provided by governing law, in the event of strict liability on the part of the service providers, the compensation limits resulting from international agreements in accordance with Article L. 211-17-IV of the French Tourism Code shall apply. Failing this, and except in the case of personal injury, intentional or negligent damage, any damages shall be limited to three times the total price of the trip or the stay.

Personal items

PARIS CITY VISION and its providers cannot be held liable for the loss or theft of personal items or luggage during transport, tours and excursions, and we are not obliged to find or to return personal items.

All costs incurred with regard to lost or stolen personal items shall be borne by the customer.

Only small bags are allowed, in accordance with the regulations for national museums and monuments.

Customers may not leave their luggage in our agencies or in our buses during the tours.

Tours outside of French territory

For tours outside of French territory, it is the customer’s responsibility to verify that he/she has the necessary documents for his/her stay (a current identity card or a passport with visa if necessary). 

Discontinuance of tours

No refund will be given if the customer chooses to discontinue the route or service during the provision of service.

A customer’s voluntary departure from the tour will release PARIS CITY VISION from any obligation and from any liability for any incident that may occur after the customer’s departure and will result in the customer waiving any recourse against PARIS CITY VISION.

Customer delay

Any delay will be considered to be a discontinuation of the tour due to the customer’s voluntary departure and will have the same result. In this event, PARIS CITY VISION shall therefore be relieved of all liability and the customer must return at his/her own expense.

Drugs and alcohol

The customer undertakes to behave in a way that is not contrary to the rules of common sense and is in compliance with the current laws and regulations, in particular the bans on smoking, alcohol consumption and the transport of dangerous goods.

PARIS CITY VISION reserves the right to disembark any passenger who violates the regulations and/or whose behavior is clearly likely to put other passengers, the driver or a third party at risk, without this passenger being able to claim compensation or reimbursement.

We would like to remind you that alcohol abuse is dangerous for your health. PARIS CITY VISION cannot be held liable for any behavior or accidents that may occur to customers while intoxicated or under the influence of drugs, or for any damage these customers may cause.

Article 11 – Insurance 

PARIS CITY VISION has an insurance contract with the MMA IARD SA insurance company, located at 14 boulevard Marie et Alexandre Oyon - 72030 Le Mans Cedex 9. This insurance contract covers the financial consequences of the civil liability PARIS CITY VISION may incur as a result of its activities.

PARIS CITY VISION is a member of the Professional Association of Tourism Solidarity (APST), located at 15 Avenue Carnot - 75017 PARIS. The APST is collective guarantee association provided for in Book II of the French Tourism Code. In order to carry out the activities set out in Article L.211-1 of the French Tourism Code, PARIS CITY VISION benefits from the commitment provided for in Article L.211-18 and Articles R.211-26 to R.211-34 of this Code, as amended by Decree no. 2005-1111 of September 2, 2015.

PARIS CITY VISION is registered in the Atout France register under number IM075120024.

Article 12 – French Data Protection Act

The provisions concerning the protection of personal data set forth in the French Data Protection Act of 6 January 1978, as amended and the European Regulation on the protection of personal data of 27 April 2016 which entered into force on 25 May 2018 (“GDPR”) are found in the document attached entitled “Privacy Policy”, accessible on the Website.

In addition, as the customer's telephone details were collected at the time of booking, he/she can register free of charge on the anti-solicitation list on the www.bloctel.gouv.fr website.

Article 13 – Applicable law

These TCS are governed and interpreted in accordance with French law, without taking into account conflicts of law. 

If any provision of these TCS or its application to any person or circumstance is judged null and void, this nullity will not concern the other provisions or applications of these TCS, which will remain in force, independently of the provision judged null and void. To this end, the provisions of these TCS are declared stand-alone.

In the event of a dispute arising when interpreting and/or performing these TCS or in relation to these TCS, the User can decide to seek to settle said dispute with the Company through traditional mediation proceedings or any other alternative means of dispute settlement. The User can notably make contact with: MTV Médiation Tourisme Voyage, BP 80 303 - 75 823 Paris Cedex 17 https://www.mtv.travel - https://www.mtv.travel/quand_et_comment_saisir/

The User is informed that:

-    To allow a dispute to be examined by the mediator, the User must justify that he has made a written claim to the Company or keep written proof of measures taken
-    The request must be founded and lawful

The User can bring the matter before the mediator within a maximum period of one year following the Company’s written claim.

Finally, in the event that this mediation procedure fails or if the User wishes to bring proceedings, the French Code of Civil Procedure will apply.

Article 14 - Claims

In case of complaints about an invoice, the Customer is invited to contact Paris City Vision by email at the following address: booking@pariscityvision.com.

Requests sent to another email address will not be considered.

Billing claims:

Please contact the following email address: booking@pariscityvision.com

 

Article 15: Our agencies and points of departure/sales

• Louvre Agency:

 3 Place des Pyramides, 75001 Paris

• Eiffel Tower Area

22 rue Jean Rey, 75015 Paris outside the PULLMAN Paris Tour Eiffel Hotel

• Bercy Area

1 rue de Libourne, 75012 Paris outside the PULLMAN Paris Centre Bercy Hotel

• Montmartre Kiosk

72 Boulevard Rochechouart, 75018 Paris

• Champs-Elysées Kiosk

28 and 125 avenue des Champs-Elysées, 75008 Paris