General Terms of Sales from Frebruay 1rst, 2019

Annex 1: Part A - Standard Information Form for Package Travel Contracts Where Hyperlinks Can Be Used

The combination of travel services which is being offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the French Tourism Code.

You will therefore benefit from all the rights granted by the European Union that apply to packages, as transposed into the French Tourism Code. PARISCityVISION and the organizer will be fully responsible for the proper performance of the package as a whole.

In addition, as required by law, PARISCityVISION and the organizer have protection to refund your payments and, if transport is included in the package, they have protection to ensure your repatriation if they become insolvent.

For more information on your essential rights under Directive (UE) 2015/2302, see: [https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A51841699A8FB7B4B5EB08A2.tplgfr21s_1?idArticle=LEGIARTI000036242695&cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701].

By clicking on the hyperlink, travelers will receive the following information:

Essential Rights Under Directive (EU) 2015/2302 as transposed into the French Tourism Code

Travelers will receive all essential information about the package before concluding the package travel contract.

The organizer and the retailer are responsible for the proper performance of all the travel services included in the contract.   

Travelers will be given an emergency telephone number or details of a contact point where they can get in touch with the organizer or the retailer.

Travelers may transfer the package to another person, upon reasonable notice and possibly subject to additional costs.

The price of the package may only be increased if specific costs increase (for example, fuel prices) and if this possibility has been explicitly provided for in the contract, and in any case, the price may not be changed less than 20 days before the start of the package.

If the price increase exceeds 8% of the package price, the traveler may terminate the contract. If the organizer reserves the right to a price increase, the traveler is entitled to a price reduction if there is a decrease in the corresponding costs.

If any of the essential elements of the package, other than the price, are changed significantly, travelers may terminate the contract without paying a termination fee and receive a full refund of the payments they have made. If the professional responsible for the package cancels the package before the start of the package, travelers are entitled to a refund and compensation, where appropriate.  

Travelers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for example, if there are serious safety problems at the destination that may affect the package.

In addition, at any time before the start of the package, travelers may terminate the contract by paying an appropriate and justifiable termination fee. 

If, after the start of the package, important elements of the package cannot be provided as planned, other appropriate services must be offered to travelers, without additional cost.

Travelers may terminate the contract without paying a termination fee, if the services are not performed in accordance with the contract and this significantly disrupts the performance of the package, and if the organizer does not remedy the problem.          

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or improper performance of the travel services.

The organizer or retailer must provide assistance if the traveler is in difficulty.

If the organizer or the retailer become insolvent, the amounts paid will be refunded. If the organizer or the retailer become insolvent after the start of the package and if transport is included in the package, the repatriation of travelers is guaranteed. PARISCityVISION has taken out insolvency protection with APST. Travelers may contact this entity (APST 15 avenue Carnot, 75017 PARIS, 01 44 09 25 35, info@apst.travel) if services are denied as a result of the insolvency of PARISCityVISION.

Directive (UE) 2015/2302 transposed into French law: 

https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A51841699A8FB7B4B5EB08A2.tplgfr21s_1?idArticle=LEGIARTI000036242695&cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701

 

Annex 1: Part D - Standard Information Form for Contracts Relating to Travel Services Referred to in Point 2 of Section I of Article L. 211-1 of the French Tourism Code, Excluding Those Referred to in Points 1 and 2 of Section I as well as of Section II of Article L. 211-7 of the Same Code

 

If you purchase this travel service, you will benefit from the rights granted by the French Tourism Code. The organizer and the retailer will be fully responsible for the proper performance of the travel service.

 

In addition, as required by law, PARISCityVISION and the organizer have protection to refund your payments if they become insolvent.

For more information on your rights, see [the French Tourism Code].

 

By clicking on the hyperlink, travelers will receive the following information: Essential rights provided by the French Tourism Code

Travelers will receive all essential information about the travel service before concluding the travel contract.  

The service provider and the retailer are responsible for the proper performance of the travel service. 

Travelers will be given an emergency telephone number or the details of a contact point where they can contact the service provider or the retailer.  

Travelers may transfer their travel service to another person, upon reasonable notice and possibly subject to additional charges.

The price of the travel service may only be increased if specific costs increase and if this possibility has been explicitly provided for in the contract, and in any case, the price may not be changed less than 20 days before the start of the trip. If the price increase exceeds 8% of the price of the travel service, the traveler may terminate the contract. If the service provider reserves the right to a price increase, the traveler is entitled to a price reduction if there is a decrease in the corresponding costs. 

If any of the essential elements of the contract, other than the price, change significantly, travelers may terminate the contract without paying a termination fee and receive a full refund of the payments they have made. If the professional responsible for the service cancels the service before the start of the service, travelers are entitled to a refund and compensation, where appropriate.     

Travelers may terminate the contract without paying any termination fee before the start of the service in the event of exceptional circumstances, for example, if there are serious safety problems at the destination that may affect the trip.

In addition, travelers may terminate the contract at any time before the start of the trip, by paying an appropriate and justifiable termination fee. 

If, after the start of the trip, important elements of the trip cannot be provided as planned, other appropriate services must be offered to travelers, without additional cost.

Travelers may terminate the contract without paying a termination fee, if the services are not performed in accordance with the contract and this significantly disrupts the performance of the trip, and if the service provider does not remedy the problem.       

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or improper performance of the travel service. 

The service provider or retailer must provide assistance if the traveler is in difficulty.

If the service provider or the retailer become insolvent, the amounts paid will be refunded. PARISCityVISION has taken out insolvency protection with APST.

Travelers may contact this organization if services are denied as a result of the insolvency PARISCityVISION.    

[Website where you can view the French Tourism Code.]   

 

PARISCityVISION

GENERAL TERMS AND CONDITIONS OF SALE (B2C) from Februay 1rst, 2019

Preamble

The terms and conditions of all of PARISCityVISION’s services comply with the requirements of Law No. 92-645 of 13 July 1992 which specifies the conditions for performing activities related to the organization and sale of tours, travel packages and activities which are governed by Articles R. 211-5 to R. 211-13 of the French Tourism Code.

PARISCityVISION reserves the right to modify these general terms and conditions of sale without notice in order to remain in compliance with current legal and regulatory provisions.

Tour schedules, programs, durations and prices may be subject to change without notice.

In accordance with Article 16 of European Directive No. 2011/83/EU on consumer rights, adopted on October 25, 2011, and Article L211-28 of the French Consumer Code, the consumer’s right of withdrawal is excluded for leisure activities.

Article 1 – Booking

All tours and excursions must be booked in advance, including Multiple-Stop Bus Passes (Open Tour, Big Bus).

Booking any of our services implies the acceptance of these General Terms and Conditions of Sale.

Bookings will only be considered to be effective upon the customer’s receipt of the voucher and the confirmation of the booking sent by Pariscityvision.com or by its affiliated websites.

Tours and excursions can be booked via:

The booking center (by telephone or by sending an email):

Booking requests can be made on our website at https://www.pariscityvision.com by email at booking@pariscityvision.com or by telephone at 01 44 55 60 00.

Booking requests must specify: the tour code and tour name, the date, the time and language of the desired tour, the number of participants (adults, children and infants), the last names, first names and dates of birth of all customers, the complete pick-up address for Premium Tours or tours which include a pick-up location, as well as the telephone numbers and email addresses of all customers, so that the customers can be reached in case of emergency. 

Agencies:

Booking can also be done directly through our agencies (see Article 16: Our agencies).

The data collected from customers is the same data which must be provided when using our booking center.

Booking with pick-up at the place of residence:

For bookings which include pick-up at the place of residence, information about the customer’s accommodation address and telephone numbers must be sent by email to booking@pariscityvision.com no later than 48 hours before the date of the tour.

For bookings made less than 48 hours before the tour date, please contact the call center at 01 44 55 60 00. 

If this mandatory pick-up information is not provided, pick-up will be done by our agency located in Pyramides (see Article 16: Our agencies).

No refund will be provided.

Pick-ups can only be made within the city of Paris (postal code 75XXX). 

Article 2 – Cancellation policy

  • For bookings made via the website:

All cancellation requests must be sent to Pariscityvision.com via the contact page (Private person/My question concerns a booking made on the Pariscityvision.com/I would like to cancel my booking for a bus tour/minibus tour). Please specify the booking number, your name and the tour date.

We will process this request as soon as possible.

For all other bookings:

Cancellations of tours or excursions must be sent by email to booking@pariscityvision.com

Cancellations will not be accepted via telephone.

Cancellation fees will be calculated as of the date of receipt of the email and according to the following table: 

 

 

Cancellation fees

 

Tickets only

 Non-cancellable, Non-refundable

All tours which include multiple-stop buses (except for the tours below)

 

Cancellation up to and including 3 days before the tour

(Paris local time):

Free of charge

 

Cancellation 2 days before the tour

(Paris local time):

50% of the tour price

 

Cancelation 1 day before the tour

(Paris local time):

100% of the tour price

No shows:

100% of the tour price

 

e-vouchers for Disneyland Paris ® (DAG1, DAGSM, DAG1MF and DAG2, DAG2SM, DAG2MF)

 

 

Non-cancellable

- Original voucher exchange: to obtain your ticket, please scan the barcode of this voucher at the terminals located at the main entrance to the park.

- Only the original voucher obtained from the B2B website will be accepted/customers must present the original e-voucher with barcode in a secure PDF format;

- Personal vouchers: the holder of the voucher must bring a valid identity document as it may be requested at the park entrance;

- Booking must be done at least 12 business days before we collect the tickets from Disneyland.

Moulin Rouge tickets only

(DMTLS / DMMCS / DMBES / SM1S / SM2S)

Non-cancellable

 Group excursions

(associations, employee committees, companies, etc.)

 

 

Cancellation up to and including 31 days before the excursion

(Paris local time)  

Free of charge

 Cancellation between 30 days and 8 days before the excursion

(Paris local time)  

 50 % of the tour price

 Cancellation between 7 days before the excursion and on the day of the excursion

(Paris local time)  

100% of the tour price

Tours which include a train ticket

(JP1, JP1L, EL, ELF EL2, BOD1T, MACT)

Cancellation p to and including 4 days before the tour

(Paris local time) 

Free

Cancellation between 3 days before the tour and on the day of the tour

(Paris local time) 

100%

Multiple-day excursions, including hotel services

(PM2, PM2F, CL2, CHL2, ML2, ML2F, ML3, ML3F, NBC3, NBC3F, NBC4, NBC4F)

 

 Cancellation up to and including 6 days before the excursion

 (Paris local time) 

Free

Cancellation between 5 days and 4 days before the excursion

(Paris local time)

 50 %

Cancellation between 3 days before the excursion and on the day of the excursion

(Paris local time) 

 100 %

 Lunch and dinner at Paris Seine

(NYE7, NYE8, RNA, DNOM, DJNOM, DJNOHB, DMSV21, DMSV18)

Cancellation up to and including 9 days before the event

(Paris local time) 

Free

Cancellation between 8 days and 3 days before the event

(Paris local time) 

50%

Cancellation between 2 days before the event and on the day of event

(Paris local time) 

100%

             

 

PARISCityVISION reserves the right to cancel or change certain tours without notice if this is necessary to insure the comfort or safety of passengers, in particular in the event of force majeure, strikes, natural disasters, cultural events, administrative decisions or unexpected closures. Force majeure refers to any event outside the control of the affected party, of an unpredictable, irresistible and insurmountable nature, which prevents PARISCityVISION from performing all or part of its obligations under this contract.

If PARISCityVISION cancels a tour, customers may request a refund of their tickets or of any packages they have booked.

Regarding Paris Seine, being that cruises are subject to the rules of navigation, the service company reserves the right to determine whether or not rivers are navigable. Cruises may be canceled or modified at any time, beginning from the date of their booking, including on the day scheduled for departure, in accordance with the above-mentioned rules, or in the event of poor weather which may endanger the safety of the passengers on these cruises.

In case of cancelation of a cruise due to force majeure (such as floods, prohibitions on navigation by the authorities, etc.) a discount of 20% of the total amount, excluding options, will be applied.

The organizer or agency may cancel the trip if the minimum number of participants has not been registered:

- Twenty days before the departure date, for trips of more than 6 days
- Seven days before the departure date, for trips of 2 to 6 days.
- Forty-eight hours before the departure date, for 2-day trips.

The travelers will then be reimbursed for all the sums they have paid, but will not be entitled to compensation.

Article 3 – Change policy

Changes can only be made subject to availability.

Fees for changes vary according to the type of product, the type of change and the time when the request is made, as shown in the following table.

 

Fees for changes 

Tickets only

Non-changeable

Disneyland Paris ® (DAG1, DAGSM, DAG1MF and DAG2, DAG2SM, DAG2MF) 

Non-changeable

Moulin Rouge ticket only

(DMTLS / DMMCS / DMBES / SM1S / SM2S)

 

 Non-changeable

All tours which include multiple-stop buses (except for the tours below)

Changes made up to and including 3 days before the tour

(Paris local time) 

Changes made 2 days before the tour

(Paris local time) 

Changes made 1 day before the tour and on the day of the tour

(Paris local time) 

Free of charge, regardless of the change

 

Significant changes*:

€15 per booking

 

All other changes:

Free of charge

Significant changes*:

€25 per booking

 

All other changes:

Free of charge

Group excursions

 (more than 15 participants)

Changes made up to and including 31 days before the excursion

(Paris local time)  

Changes made between 30 days and 8 days before the excursion

(Paris local time)  

Changes made between 7 days before the excursion and on the day of the excursion

(Paris local time)  

 

 

Free of charge, regardless of the change

 

 

Significant changes*:

10%

 

 

All other changes:

Free of charge 

 

Significant changes*:

15%

 

 

All other changes:

Free of charge

Tours which include a train ticket

(JP1, JP1L, EL, ELF EL2, BOD1T, MACT)

 

Changes made up to and including 4 days before the tour

(Paris local time) 

 

Changes made between 3 days before the tour and on the day of the tour

(Paris local time) 

Free of charge, regardless of the change

Significant changes*:

Non-changeable

 

All other changes:

Free of charge

Multiple-day excursions, including hotel services

(PM2, PM2F, CL2, CHL2, ML2, ML2F, ML3, ML3F, NBC3, NBC3F, NBC4, NBC4F)

 

Changes made up to and including 6 days before the excursion (Paris local time) 

Changes made between 8 days and 3 days before the excursion

(Paris local time)

 

Changes made between 3 days before the excursion and on the day of the excursion

(Paris local time) 

Free of charge, regardless of the change 

Significant changes*:

10%

 

All other changes:

Free of charge

Significant changes*:

15%

 

All other changes:

Free of charge

Lunch and dinner at Paris Seine

(NYE7, NYE8, RNA, DNOM, DJNOM, DJNOHB, DMSV21, DMSV18)

Changes made up to and including 9 days before the event

(Paris local time) 

 

Changes made between 8 days and 3 days before the event

(Paris local time) 

Changes made between 2 days before the event and on the day of the event

(Paris local time) 

Free of charge, regardless of the change

Significant changes*:

€15 per booking

 

All other changes:

Free of charge

Significant changes*:

Non-changeable

 

All other changes:

Free of charge

               

 

*Significant changes refer to those affecting:

- The date of the tour 

- The time of tour 

- The number of people included in the booking (for example, removing one person)

- The chosen service (if the new service costs less than the service initially selected) 

- Changing the category of passengers (for example, from adults to children) 

Article 4 – Prices

The prices include all the services indicated in the description of each tour or service.

The prices mentioned are quoted per person and in euros unless otherwise specified.

These prices include VAT.

The prices mentioned on this website are only valid for bookings made directly online, on the website.

The promotions displayed on the website are valid only on the website and may not be claimed on another sales channel. These prices have certain features, including dates that will be mentioned.

Article 5 – Children’s rates

Children’s rates are valid from ages 3 to 11 inclusive, unless otherwise specified in the descriptions of the individual products. In some cases, the age may vary. For more information, please refer to the details of the tour as specified on the website.

For example, for Disneyland Paris ®, children’s rates are valid from ages 3 to 11 inclusive.

Children under 3 years of age inclusive (infants) are free. However, booking is necessary in order to guarantee the availability of a child’s seat, which is mandatory according to French regulations. Infants cannot ride on their parents’ laps in minibuses. Meals are not included and an extra charge must be paid on location.

Article 6 – Operations and departure time

  • For excursions departing from our agencies:

Customers must check in at least 30 minutes before departure time for all tours and activities departing from our agencies (see Article 15: Our agencies).

Boarding will close 10 minutes before departure time. 

  • Premium excursions in shared or private minibuses:

Customers who are staying in a private apartment must arrive in the hotel lobby or at the main entrance of the building at least 15 minutes before departure.

  • For on-site departure tours:

Customers must arrive on site at least 15 minutes in advance.

  • For Marina services departing from Quai de Solferino:

Customers must arrive at least 15 minutes before the boat’s departure time.

We cannot under any circumstances be held responsible for delays caused by an event outside the control of our company, traffic irregularities, strikes, demonstrations, unexpectedly closed establishments or weather warnings.

For operational management reasons, we need to know the local contact details of passengers (mobile phone number, email address and hotel location). This information must be specified at the time of booking (see Article 1).

PARISCityVISION undertakes not to use this information for commercial purposes.

Article 7 – Payment terms

Payment must be made, in full and by one of the available payment methods, at the time of booking.

Article 8 – Transfer of the contract

In accordance with Article L. 211-11 of the French Tourism Code, you may transfer this contract, provided that it has not been implemented and up to seven days before departure, by notifying the agency within a reasonable time of your wish to transfer the contract to a person who fulfills the same conditions as you do. You and the recipient of the transfer remain jointly and severally liable for the payment of the balance of the contract and of the transfer costs, which we will inform you of.

Article 9 - Dress code for evening excursions

Elegant business casual attire is required for evening shows, including the Moulin Rouge, Lido, Crazy Horse, dinner at the Eiffel Tower and the dinner cruise. For men, jackets and dress shoes are appreciated. No shorts, jeans, sports shoes or beach shoes such as “flip-flops.”

Article 10 - Customers with reduced mobility

Only certain excursions are equipped to accommodate customers with reduced mobility. It is strongly recommended to always check at the time of booking whether the tour actually offers the option for customers with reduced mobility.

Customers with reduced mobility must be accompanied by an able-bodied person. Guides, escorts and bus drivers are not authorized to assist customers with reduced mobility. 

In order for us to offer the best possible service, it is essential for customers to inform PARISCityVISION when booking equipment for people with reduced mobility. Otherwise, the passenger may be refused access and returned at his/her own expense.

If there is no suitable means of transport, the customer must be able to board independently, with the assistance of another person.

At the time of booking, information about the type of equipment used must be provided to the PARISCityVISION booking service (please specify the dimensions of the wheelchair, whether it is electric or mechanical and if it can be folded), so that we can offer the most suitable service.

Non-folding wheelchairs will not be accepted on board.

Similarly, guide dogs will only be accepted if PARISCityVISION is informed at the time of booking and if a guide dog card is presented.

Article 11 – Liability

The retailer and the organizer are liable for the proper performance of the services provided for in this contract and are required to provide assistance to travelers in difficulty.

In the event of strict liability on the part of the service providers, the compensation limits resulting from international agreements in accordance with Article L. 211-17-IV of the French Tourism Code shall apply. Failing this, and except in the case of personal injury, intentional or negligent damage, any damages shall be limited to three times the total price of the trip or the stay.

Personal items

PARISCityVISION and its providers cannot be held liable for the loss or theft of personal items or luggage during transport, tours and excursions, and we are not obliged to find or to return personal items.

All costs incurred with regard to lost or stolen personal items shall be borne by the customer.

Only small bags are allowed, in accordance with the regulations for national museums and monuments.

Customers may not leave their luggage in our agencies or in our buses during the tours.

Tours outside of French territory

For tours outside of French territory, it is the customer’s responsibility to verify that he/she has the necessary documents for his/her stay (a current identity card or a passport with visa if necessary). 

Discontinuance of tours

No refund will be given if the customer chooses to discontinue the route or service during the provision of service.

A customer’s voluntary departure from the tour will release PARISCityVISION from any obligation and from any liability for any incident that may occur after the customer’s departure and will result in the customer waiving any recourse against PARISCityVISION.

Customer delay

Any delay of more than 10 minutes for tours departing from Paris or Versailles or more than 20 minutes for other destinations will be considered to be a discontinuation of the tour due to the customer’s voluntary departure and will have the same result. In this event, PARISCityVISION shall therefore be relieved of all liability and the customer must return at his/her own expense.

Drugs and alcohol

The customer undertakes to behave in a way that is not contrary to the rules of common sense and is in compliance with the current laws and regulations, in particular the bans on smoking, alcohol consumption and the transport of dangerous goods.

PARISCityVISION reserves the right to disembark any passenger who violates the regulations and/or whose behavior is clearly likely to put other passengers, the driver or a third party at risk, without this passenger being able to claim compensation or reimbursement.

We would like to remind you that alcohol abuse is dangerous for your health. PARISCityVISION cannot be held liable for any behavior or accidents that may occur to customers while intoxicated or under the influence of drugs, or for any damage these customers may cause.

Article 12 – Insurance 

PARISCityVISION SAS, whose registered office is located at 83 Boulevard de Sébastopol - 75002 PARIS, is registered with the Paris Trade and Companies Register under number 421 197 005.

PARISCityVISION has an insurance contract with the MMA ENTREPRISES insurance company, located at 19-21 Allée de l’Europe - 92616 Clichy Cedex. This insurance contract covers the financial consequences of the civil liability PARISCityVISION may incur as a result of its activities.

PARISCityVISION is a member of the Professional Association of Tourism Solidarity (APST), located at 15 Avenue Carnot - 75017 PARIS. The APST is collective guarantee association provided for in Book II of the French Tourism Code. In order to carry out the activities set out in Article L.211-1 of the French Tourism Code, PARISCityVISION benefits from the commitment provided for in Article L.211-18 and Articles R.211-26 to R.211-34 of this Code, as amended by Decree no. 2005-1111 of September 2, 2015.

PARISCityVISION is registered in the Atout France register under number IM075120024.

Article 13 – French Data Protection Act

PARISCityVISION undertakes to respect the confidentiality of personal data provided by the customer in accordance with the French Data Protection Act No. 78-17 of January 6, 1978. For more information, please refer to our Data Privacy Policy.

Article 14 – Applicable law

These General Terms and Conditions are subject to French law. In the event of a dispute, the dispute will be submitted to the Paris Commercial Court.

In the event of a dispute regarding the content or interpretation of these General Terms and Conditions, which has been drawn up in different languages, or in the event of a conflict, ambiguity, inconsistency or discrepancy between the French version and the version in another language, only the French version shall prevail.

The provisions of these General Terms and Conditions are independent of one another. The invalidity of one of its provisions is not likely to result in the invalidity of all the General Terms and Conditions, except in the situation where the disputed provision is considered substantial and decisive, and its invalidity undermines the general balance of this contract.

In the event of the invalidity of one of the provisions of these General Terms and Conditions, considered as non-substantial, PARISCityVISION undertakes to replace the invalid provision with an equivalent provision.

Article 15- Contacts

After-sales service claims: Claims are processed within 10 business days of receipt of an email sent to postravel@pariscityvision.com. Claims will only be considered if received no later than 45 days after the tour date.

Requests sent to another email address will not be considered.

Billing claims:

Please contact the following email address: acc-discrepancy@pariscityvision.com

Requests regarding billing discrepancies sent to another email address will not be processed.

If a satisfactory reply has not been received within 60 days or if customers are not satisfied with the reply they have received, they may refer the matter to the Tourism and Travel Mediator free of charge, whose contact details and procedures for referral are available on the following website: www.mtv.travel. If the sale was made online, travelers may use the platform available on the following website: https://webgate.ec.europa.eu/odr in order to settle any disputes.

Article 16: Our agencies

  • Pyramides Agency:

 2 Rue des Pyramides 75001 Paris

  • Bourdonnais Agency

36 Avenue de la Bourdonnais, 75007 Paris

  • Notre Dame Agency

7 Rue Lagrange, 75005 Paris

For more information about the transport disruptions from December 5th, we invite you to read the following page