Legal information

You are currently viewing the reservation website for the CityVision SAS Company.

In accordance with the law, please read these Terms of Use and any specific conditions shown on the pages of the Website, which govern your use of the www.pariscityvison.com Website and your relationship with CityVision SAS. These Terms concern your legal rights and responsibilities that apply when you use this website.

Pariscityvison.com belongs to the CityVision SAS Group, registered with the Trade and Companies Registry of Paris under number 421 197 005, whose head office is located: 83 boulevard de Sébastopol 75002 Paris

- Licensed travel agent No. IM075120024.

- Financial guarantee from the APS (15 Avenue Carnot, 75017 Paris).

- Professional Liability Insurance for travel agencies (Article 6 of Decree No. 94490 of June 15, 1994): GENERALI France / AA673741

Pariscityvision.com offers tourist services, particularly excursions, tours, visits, recreational, cultural and gastronomic discovery activities, directly or through its affiliated websites.

Any reservations made on this website or any of its affiliated websites, imply full acceptance of these terms of sale and the payment of the sums due in respect of bookings made.

The General Terms can be amended and updated at any time, without notice. It is imperative that the User consult the website regularly. The updates apply as of when they are published on the website.

Order on the www.pariscityvision.com website

Use of the website

This Website is made freely available (excluding connection fees to the website) for your personal use, subject to the conditions defined below. Your use of this Website implies your full acceptance of all its Terms of Use.

Your use of the Pariscityvision.com website or any affiliated website is intended for personal, non-commercial use and/or to make legitimate inquiries to reserve the products or services offered. You agree not to use this website to make speculative, false or fraudulent requests. You agree not use robots or other automated means to access this website, unless otherwise authorized by Pariscityvision.com

The Website is to assist the User in the search for Services in connection with travel and tourism, and to make the appropriate reservations. The User must be at least 18 years, and be legally able to enter and use this Website in accordance with the General Terms.

You can only use the Website to make reservations or purchases for a legitimate purpose. No use or misuse of end purpose is allowed, including for purposes contrary to Public Order and Morality.

For failure to comply with these Terms, we reserve the right at any time without notice, to prohibit or restrict your access to all or part of the Website, without prejudice to any damages - interest.

Except in cases of fraud where it is your responsibility to provide proof, you are financially responsible for these actions on the Website, including the use made of your e-mail address and password. You also warrant the truthfulness and accuracy of your information provided on the Website.

Any copying, reproduction, re-publication, downloading, sending on the Internet, broadcasting, transmission, making available to the public or other uses of the Pariscityvision.com content (text, images, URLs, pricing information, etc.) for purposes other than personal, non-commercial use is strictly prohibited. Any other use of the contents of Pariscityvision.com requires the written permission of CityVision.

RESERVATION

Some services marketed on Pariscityvision.com and its affiliated websites are subject to availability. No claim can be made if the selected service is not available. Any reservation will be deemed effective upon receipt of the voucher by the customer and not of the payment confirmation sent by Pariscityvision.com or its affiliated websites.

Users can only order via the Website once they have accepted these General Terms and the Specific Partners Conditions that may apply.

The order confirmation, which contains the essential elements, such as the identification of the Service(s) ordered and the price, shall be forwarded to the User by e-mail within a short time following the date of the order.

PRICE

The prices mentioned, apart from the shopping cart, on this website are per person and in Euros. Unless otherwise stated, prices include all taxes.

Prices are subject to change without notice, and shall become final only upon receipt of confirmation. The pricing is not in itself a guarantee, the latter being listed as a guide, especially for currencies.

Prices include all the services specified in the description of each tour, loop, or activity.

Prices quoted on this website are valid only for bookings made on the website, directly online.

Promotions listed on the website are valid only on the latter. They cannot be claimed on another sales channel. They meet certain characteristics, particularly the dates that are mentioned.

PAYMENT TERMS

Payment must be made at the time of booking by credit or debit card via the secure payment system set up on the website.

Payment shall be made at the time of booking by credit or debit card only, via the secure payment system, at no extra cost.

To confirm a reservation, full payment must be made.

The price corresponding to the service reserved is charged on the credit or debit card. As part of an order for which certain services could not be confirmed due to lack of availability, the price for the services that are unavailable shall be re-credited to the cardholder within 72 hours maximum.

Pariscityvision.com accepts the following payment cards: MasterCard, Visa, American Express, JCB, and PayPal

The payment shall be shown on the card statement under the name CityVision.  

VOUCHER

The customer's order shall be definitively confirmed upon receipt of the voucher that shall be sent to him in order to confirm the approval of the order to the email address provided by the customer.

The customer is required to read the email, or the website if it so permits, to access their voucher and is solely responsible for its printing.

The customer must print the voucher and present the original voucher to the service provider, so that the reservation can be honored.

To avoid misuse, identification may be requested, as well as the signing of the voucher or the presentation of the payment card used for the order.

The bank card alone cannot serve as proof of purchase.

CHANGE OF RESERVATION

Amendments are considered as cancellation and as a new booking. Cancellation fees will apply for last minute changes. 

CANCELLATION OF RESERVATION

Any request for cancellation must be received though the page Contact us (Private person/My question is about a reservation made through Pariscityvision.com/I would like to cancel my booking for a bus tour/minibus tour) specifying the reservation number, your name and the tour date. We shall process your request as soon as possible.

The following cancellation fees apply to all tours and activities, to the exception of certain tours with specific conditions as mentioned hereafter : 

General conditions:

- 2 calendar days prior service: 50% of tour price (Central European Time)
- 1 calendar day prior service: 100% of tour price (Central European Time)

Exceptions to this general rule

  • Tours including train tickets (JP1, JP1L, EL, ELF): 
    - 3 calendar days prior service: 100% fees (Central European Time)

  • Multiple days tours including hotel services: PM2, PM2F, CL2, CHL2, ML2, ML2F, ML3, ML3F, NBC3, NBC3F, NBC4, NBC4F, the following cancellation fees apply: 
    - 5 calendar days prior service: 50% of tour price (Central European Time)
    - 3 calendar days prior service: 100% of tour price (Central European Time)

  • New Year’s Eve Dinner La Marina (NYE7; NYE8), the following cancellation fees will apply:
    - 7 calendar days prior service: 50% of tour price (Central European Time)
    - 3 calendar days prior service: 100% of tour price (Central European Time)

  • Opera
    Once confirmed, all theatre and Opera bookings cannot be amended or cancelled. All tickets booked will be charged.

Any interruption of the tour or service during its delivery, at the client's wishes, shall not give rise to any refund. Any customer who arrives after the start time of the excursion shall be considered a "no show" and not refunded, whatever the reason for the lateness. 

The organizer reserves the right to cancel or modify certain tours without notice if the passengers' comfort or safety so requires in case of force majeure, strike, demonstration, administrative decision or exceptional closure...

Claims

Any claim must be received by CityVision within 45 days from the date of the tour. Claims must be submitted by mail to:

CityVision
Customer Service
83, boulevard de Sébastopol
75002 Paris

Responsibilities

Schedules, programs and lengths of tours are subject to change: prices include all the services indicated in the description of each service.

Photos and illustrations
Every effort is made to provide photos and illustrations that give the User an overview of the Services offered. These photographs and illustrations are intended to indicate to the User the type of accommodation or degree of comfort and cannot be a source of commitment beyond that purpose.

PARISCityVISION may not be held responsible for and cannot guarantee the return of any personal items left behind. As part of the “Vigipirate” security measures, we do not accept any luggage on our trips (unless accommodation is included).

It is the responsibility of the User to verify that it he is in possession of the necessary documents for his stay, especially as regards the tour "A Day in London by Eurostar," that he has a passport with visa if necessary or an updated identity card.
No refunds shall be given in case of lack (or loss) of the necessary documents.

It is strictly forbidden to smoke on the buses and minibuses (Law of September 17, 1977)

DATA PROTECTION

The information provided by the User on the Website is used to process and fill his orders.

In accordance with Article 32 of the Data Protection Act of January 6, 1978 amended by Law 2004-801 of August 6, 2004, the information needed to process and fill orders is marked with an asterisk on the Website's pages.

Requests for other information that is considered optional, or for information regarding the User's interests in order to send him offers of services are to better know him and to improve the services offered to him.

Cookies

When visiting our website, a "cookie" (a small text file) shall be created and saved on your computer's hard drive. The cookie identifies you when you visit our website so that we can improve your navigation on the website and personalize your online experience (automatic recognition, list of your favorite residences...).

We also gather technical information about your computer whenever you open a page during your visit to our websites. Such information includes your IP (Internet Protocol), the operating system used, the browser type and the address of a Website that you came from, if applicable. We gather this information to improve the quality of your experience during your visit to our website, and we do not sell or transfer this information to third parties.

We use software that is a Website analytics tool, which provides us with a data set and a service that tracks customers' activities on our website. When you visit our website, we use cookies to track and receive anonymous information about your search activities on our Website. The tool in question allows us to improve your online experience and the user-friendliness of our Websites. It is by no means used to gather personal information about you, and is never compared with your user profile if you are registered on our website.

Most browsers automatically accept cookies, but you can delete or reject the enabled cookies. As each browser is different, you should refer to your web browser's "Help" menu to see how to change the preferences regarding cookies. The website's behavior remains the same and all the features are accessible.

PARISCityVISION privacy policy

In force as of 25 May 2018 

Protecting your personal data is of the essence to PARISCityVISION. 

We therefore want to explain to you in a clear and transparent way how and why we collect, process, store and use your personal data.

We shall also present your rights and monitoring tools that you may use for your personal data. 

That is the purpose of this Privacy Policy, which is explained in more detail hereafter. 

Which information do we collect? 

We collect the surname and first name of the main passenger of the booked activity, their telephone number, email address, date of birth, postal address and language chosen for the activity.

When you buy something on our website, we shall ask you, in addition to the above information, for information on your means of payment.

Children’s personal data on our website 

Our website is not meant to be used by children under the age of 18, and we shall never knowingly collect information on any person younger than 18. See our Terms of service for further detail.

How and for what purpose are your personal data used? 

Your personal information is collected directly or indirectly by our tour operators, in order to process your order on our booking application, and to inform you of important changes if necessary. 

These data will also be used for statistical purposes or for surveys, to improve the website and services that we offer you.

We may also at any time send you information by post or electronically on products, promotions and special offers at PARISCityVISION.

Which information do we share with third parties? 

Mainly, we only share your personal data within our company. 

We may however sign agreements with other companies to provide certain services such as the processing of bank cards, and in the scope of marketing operations. 

We shall only communicate information to these companies that they need to deliver their services, and we work closely with them to ensure that your personal data are respected and protected. These companies do not have the right to use such information for their own sales purposes, nor to share it with anyone outside of PARISCityVISION. It may happen that we share your information with other companies in the PARISCityVISION group for internal administration purposes. 

We shall not communicate your information to any other company of the PARISCityVISION Group nor to any third party for their own sales purposes, without your permission. 

Your rights and monitoring options 

As you may already know, a new EU regulation called General Data Protection Regulation or GDPR gives people certain rights with regard to their personal data. We have therefore set up additional access control and transparency measures to help users benefit from these rights. 

• Right of access: the right to be informed and to request access to personal data that we are processing;
• Right to rectification: the right to ask us to modify or update your personal data if they are inaccurate or incomplete;
• Right to erasure: the right to ask us to permanently erase your personal data;
• Right to restriction: the right to ask us to temporarily or permanently stop the processing of part or all of your personal data;
• Right of opposition:
o the right to refuse the processing of your personal data at any time for personal reasons;
o the right to refuse processing of your personal data for marketing purposes;
• Data portability: the right to ask for a copy of your personal data in electronic format and the right to transmit such personal data for use by a third-party service; and
• The right not to be subject to automated decisions: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

How to use your rights 

We take data protection very seriously and therefore have a dedicated customer service to answer your questions regarding the above-mentioned rights. You may contact them at the following address: dataprotection@pariscityvision.com.

Personal data security

We undertake to protect our users’ personal data. We implement appropriate technical and organizational measures to protect the security of your personal data. See our Terms of service for further detail.

Data retention

Your personal data will be kept for as long as is necessary for the purposes stipulated in this Privacy Policy.

Transfer of assets

Should PARISCityVISION or its assets be sold, information on consumers will of course form part of the transferred assets.

Links to third-party websites

To improve the quality of our services, our website may at any time include links to third-party websites. These websites will have a data protection policy of a different nature than ours and independent from ours. We urge you to look at their declaration on personal data protection when you click on them. The present declaration pertains to our website only, and not to any other. We shall not accept responsibility for any content or activities on third-party websites.

Data protection officer

We have appointed a data protection officer who will ensure that your personal data are always used in a transparent, correct and legal way. You may contact our Data Protection Officer at dataprotection@pariscityvision.com putting DPO in the subject of the email.

Right to appeal to a supervisory authority

If you suspect that PARISCityVISION is using your personal data in an inappropriate manner, you may contact us. You also have the right to file a complaint with the supervising authority.

Changing our Privacy Policy

Laws and practices change over time. Should we decide to update our privacy policy, we shall publish the changes on our website. If we change the way we process your personal data in any substantial way, we shall notify you in advance, or where required by law, ask your permission before implementing these changes. We sincerely advise you to read our privacy policy and to check regularly if changes have been made to it. The privacy policy was last changed in May 2018.

Contact

Thank you for reading our Privacy Policy. If you have any questions on this Policy, please contact our data protection officer by email at dataprotection@pariscityvision.com, or write to us at the following address:

Cityvision

83 Boulevard de Sébastopol – 75002

FRANCE

Security

To guarantee your security and ensure greater confidentiality, our Website uses SSL 128 bit encryption.

When transferring information over the network, your credit or debit card number and all the information entered in the various forms is automatically encrypted.
The SSL encryption (Secure Socket Layer) system automatically encodes the information before it is transmitted over the network.

When it arrives on our server, it is decrypted using a single SSL key that allows your browser to connect to our Website and transparently negotiate a secure communication channel. Developed by Netscape, SSL is now the most widely used and successful system for securing transactions.

Assistance and Insurance

No insurance is included in the prices offered on the website.

Pariscityvision.com recommends that you take out an insurance policy covering the consequences of certain cases of cancellation and an assistance contract covering certain risks including costs of repatriation in case of accident or illness.

Intellectual Property

CityVision owns the intellectual property rights to all the items listed on the website.
It is consequently prohibited to reproduce, modify, transfer or use all or part of the website without the express written permission of CityVision: partial reproduction is however tolerated for strictly private purposes.
It is forbidden to resell products or use the website for commercial purposes without the express written permission of CityVision.
CityVision SAS would like to thank the various owners of the photos on the website: 

Governing Law

These General Terms are governed by French law. Any dispute concerning their interpretation and/or execution is referred to the Court of Arbitration of Paris.

Credit and copyright pictures

CityVision, Bateaux Parisiens, Batobus, Atout France, CRT Paris Ile de France, OTCP, Fondation Monet, Château de Vaux-le-Vicomte, Office Belge du Tourisme, Château de Versailles, Moulin Rouge, Lido, Crazy Horse, RMN/G.Blot, Château de Malmaison, Sophie le Roux, le Petit Journal Montparnasse, Frères Blancs, Shutterstock, Istock, Fotolia, Thinkstock - Eric_Schaeffer, Paris Charms & Secrets, 4 roues sous 1 parapluie, Tours de Cuisine, Esprit Chocolat, musée de l’Orangerie, Parc Astérix, Disney, L’OpenTour : Paris – Lyon – Nice – Marseille, CRT Alsace