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Legal information

You are currently viewing the reservation website for the CityVision SAS Company.

In accordance with the law, please read these Terms of Use and any specific conditions shown on the pages of the Website, which govern your use of the www.pariscityvison.com Website and your relationship with CityVision SAS. These Terms concern your legal rights and responsibilities that apply when you use this website.

Pariscityvison.com belongs to the CityVision SAS Group, registered with the Trade and Companies Registry of Paris under number 421 197 005, whose head office is located: 83 boulevard de Sébastopol 75002 Paris

- Licensed travel agent No. IM075120024.

- Financial guarantee from the APS (15 Avenue Carnot, 75017 Paris).

- Professional Liability Insurance for travel agencies (Article 6 of Decree No. 94490 of June 15, 1994): GENERALI France / AA673741

Pariscityvision.com offers tourist services, particularly excursions, tours, visits, recreational, cultural and gastronomic discovery activities, directly or through its affiliated websites.

Any reservations made on this website or any of its affiliated websites, imply full acceptance of these terms of sale and the payment of the sums due in respect of bookings made.

The General Terms can be amended and updated at any time, without notice. It is imperative that the User consult the website regularly. The updates apply as of when they are published on the website.

Order on the www.pariscityvision.com website

Use of the website

This Website is made freely available (excluding connection fees to the website) for your personal use, subject to the conditions defined below. Your use of this Website implies your full acceptance of all its Terms of Use.

Your use of the Pariscityvision.com website or any affiliated website is intended for personal, non-commercial use and/or to make legitimate inquiries to reserve the products or services offered. You agree not to use this website to make speculative, false or fraudulent requests. You agree not use robots or other automated means to access this website, unless otherwise authorized by Pariscityvision.com

The Website is to assist the User in the search for Services in connection with travel and tourism, and to make the appropriate reservations. The User must be at least 18 years, and be legally able to enter and use this Website in accordance with the General Terms.

You can only use the Website to make reservations or purchases for a legitimate purpose. No use or misuse of end purpose is allowed, including for purposes contrary to Public Order and Morality.

For failure to comply with these Terms, we reserve the right at any time without notice, to prohibit or restrict your access to all or part of the Website, without prejudice to any damages - interest.

Except in cases of fraud where it is your responsibility to provide proof, you are financially responsible for these actions on the Website, including the use made of your e-mail address and password. You also warrant the truthfulness and accuracy of your information provided on the Website.

Any copying, reproduction, re-publication, downloading, sending on the Internet, broadcasting, transmission, making available to the public or other uses of the Pariscityvision.com content (text, images, URLs, pricing information, etc.) for purposes other than personal, non-commercial use is strictly prohibited. Any other use of the contents of Pariscityvision.com requires the written permission of CityVision.

RESERVATION

Some services marketed on Pariscityvision.com and its affiliated websites are subject to availability. No claim can be made if the selected service is not available. Any reservation will be deemed effective upon receipt of the voucher by the customer and not of the payment confirmation sent by Pariscityvision.com or its affiliated websites.

Users can only order via the Website once they have accepted these General Terms and the Specific Partners Conditions that may apply.

The order confirmation, which contains the essential elements, such as the identification of the Service(s) ordered and the price, shall be forwarded to the User by e-mail within a short time following the date of the order.

PRICE

The prices mentioned, apart from the shopping cart, on this website are per person and in Euros. Unless otherwise stated, prices include all taxes.

Prices are subject to change without notice, and shall become final only upon receipt of confirmation. The pricing is not in itself a guarantee, the latter being listed as a guide, especially for currencies.

Prices include all the services specified in the description of each tour, loop, or activity.

Prices quoted on this website are valid only for bookings made on the website, directly online.

Promotions listed on the website are valid only on the latter. They cannot be claimed on another sales channel. They meet certain characteristics, particularly the dates that are mentioned.

PAYMENT TERMS

Payment must be made at the time of booking by credit or debit card via the secure payment system set up on the website.

Payment shall be made at the time of booking by credit or debit card only, via the secure payment system, at no extra cost.

To confirm a reservation, full payment must be made.

The price corresponding to the service reserved is charged on the credit or debit card. As part of an order for which certain services could not be confirmed due to lack of availability, the price for the services that are unavailable shall be re-credited to the cardholder within 72 hours maximum.

Pariscityvision.com accepts the following payment cards: MasterCard, Visa, American Express, JCB, and PayPal

The payment shall be shown on the card statement under the name CityVision.  

VOUCHER

The customer's order shall be definitively confirmed upon receipt of the voucher that shall be sent to him in order to confirm the approval of the order to the email address provided by the customer.

The customer is required to read the email, or the website if it so permits, to access their voucher and is solely responsible for its printing.

The customer must print the voucher and present the original voucher to the service provider, so that the reservation can be honored.

To avoid misuse, identification may be requested, as well as the signing of the voucher or the presentation of the payment card used for the order.

The bank card alone cannot serve as proof of purchase.

CHANGE OF RESERVATION

Amendments are considered as cancellation and as a new booking. Cancellation fees will apply for last minute changes. 

CANCELLATION OF RESERVATION

Any request for cancellation must be received though the page Contact us (Private person/My question is about a reservation made through Pariscityvision.com/I would like to cancel my booking for a bus tour/minibus tour) specifying the reservation number, your name and the tour date. We shall process your request as soon as possible.

The following cancellation fees apply to all tours and activities, to the exception of certain tours with specific conditions as mentioned hereafter : 

General conditions:

- 2 calendar days prior service: 50% of tour price (Central European Time)
- 1 calendar day prior service: 100% of tour price (Central European Time)

Exceptions to this general rule

  • Tours including train tickets (JP1, JP1L, EL, ELF): 
    - 3 calendar days prior service: 100% fees (Central European Time)

  • Multiple days tours including hotel services: PM2, PM2F, CL2, CHL2, ML2, ML2F, ML3, ML3F, NBC3, NBC3F, NBC4, NBC4F, the following cancellation fees apply: 
    - 5 calendar days prior service: 50% of tour price (Central European Time)
    - 3 calendar days prior service: 100% of tour price (Central European Time)

  • New Year’s Eve Dinner La Marina (NYE7; NYE8), the following cancellation fees will apply:
    - 7 calendar days prior service: 50% of tour price (Central European Time)
    - 3 calendar days prior service: 100% of tour price (Central European Time)

  • Opera
    Once confirmed, all theatre and Opera bookings cannot be amended or cancelled. All tickets booked will be charged.

Any interruption of the tour or service during its delivery, at the client's wishes, shall not give rise to any refund. Any customer who arrives after the start time of the excursion shall be considered a "no show" and not refunded, whatever the reason for the lateness. 

The organizer reserves the right to cancel or modify certain tours without notice if the passengers' comfort or safety so requires in case of force majeure, strike, demonstration, administrative decision or exceptional closure...

Claims

Any claim must be received by CityVision within 45 days from the date of the tour. Claims must be submitted by mail to:

CityVision
Customer Service
83, boulevard de Sébastopol
75002 Paris

Responsibilities

Schedules, programs and lengths of tours are subject to change: prices include all the services indicated in the description of each service.

Photos and illustrations
Every effort is made to provide photos and illustrations that give the User an overview of the Services offered. These photographs and illustrations are intended to indicate to the User the type of accommodation or degree of comfort and cannot be a source of commitment beyond that purpose.

PARISCityVISION may not be held responsible for and cannot guarantee the return of any personal items left behind. As part of the “Vigipirate” security measures, we do not accept any luggage on our trips (unless accommodation is included).

It is the responsibility of the User to verify that it he is in possession of the necessary documents for his stay, especially as regards the tour "A Day in London by Eurostar," that he has a passport with visa if necessary or an updated identity card.
No refunds shall be given in case of lack (or loss) of the necessary documents.

It is strictly forbidden to smoke on the buses and minibuses (Law of September 17, 1977)

DATA PROTECTION

The information provided by the User on the Website is used to process and fill his orders.

In accordance with Article 32 of the Data Protection Act of January 6, 1978 amended by Law 2004-801 of August 6, 2004, the information needed to process and fill orders is marked with an asterisk on the Website's pages.

Requests for other information that is considered optional, or for information regarding the User's interests in order to send him offers of services are to better know him and to improve the services offered to him.

Cookies

When visiting our website, a "cookie" (a small text file) shall be created and saved on your computer's hard drive. The cookie identifies you when you visit our website so that we can improve your navigation on the website and personalize your online experience (automatic recognition, list of your favorite residences...).

We also gather technical information about your computer whenever you open a page during your visit to our websites. Such information includes your IP (Internet Protocol), the operating system used, the browser type and the address of a Website that you came from, if applicable. We gather this information to improve the quality of your experience during your visit to our website, and we do not sell or transfer this information to third parties.

We use software that is a Website analytics tool, which provides us with a data set and a service that tracks customers' activities on our website. When you visit our website, we use cookies to track and receive anonymous information about your search activities on our Website. The tool in question allows us to improve your online experience and the user-friendliness of our Websites. It is by no means used to gather personal information about you, and is never compared with your user profile if you are registered on our website.

Most browsers automatically accept cookies, but you can delete or reject the enabled cookies. As each browser is different, you should refer to your web browser's "Help" menu to see how to change the preferences regarding cookies. The website's behavior remains the same and all the features are accessible.

Security

To guarantee your security and ensure greater confidentiality, our Website uses SSL 128 bit encryption.

When transferring information over the network, your credit or debit card number and all the information entered in the various forms is automatically encrypted.
The SSL encryption (Secure Socket Layer) system automatically encodes the information before it is transmitted over the network.

When it arrives on our server, it is decrypted using a single SSL key that allows your browser to connect to our Website and transparently negotiate a secure communication channel. Developed by Netscape, SSL is now the most widely used and successful system for securing transactions.

Assistance and Insurance

No insurance is included in the prices offered on the website.

Pariscityvision.com recommends that you take out an insurance policy covering the consequences of certain cases of cancellation and an assistance contract covering certain risks including costs of repatriation in case of accident or illness.

Intellectual Property

CityVision owns the intellectual property rights to all the items listed on the website.
It is consequently prohibited to reproduce, modify, transfer or use all or part of the website without the express written permission of CityVision: partial reproduction is however tolerated for strictly private purposes.
It is forbidden to resell products or use the website for commercial purposes without the express written permission of CityVision.
CityVision SAS would like to thank the various owners of the photos on the website: 

Governing Law

These General Terms are governed by French law. Any dispute concerning their interpretation and/or execution is referred to the Court of Arbitration of Paris.

Credit and copyright pictures

CityVision, Bateaux Parisiens, Batobus, Atout France, CRT Paris Ile de France, OTCP, Fondation Monet, Château de Vaux-le-Vicomte, Office Belge du Tourisme, Château de Versailles, Moulin Rouge, Lido, Crazy Horse, RMN/G.Blot, Château de Malmaison, Sophie le Roux, le Petit Journal Montparnasse, Frères Blancs, Shutterstock, Istock, Fotolia, Thinkstock - Eric_Schaeffer, Paris Charms & Secrets, 4 roues sous 1 parapluie, Tours de Cuisine, Esprit Chocolat, musée de l’Orangerie, Parc Astérix, Disney, L’OpenTour : Paris – Lyon – Nice – Marseille, CRT Alsace